DELIVERY & RETURNS
OUR EXTENDED CHRISTMAS RETURNS POLICY
We’ve extended our usual limit for returns just for the festive season. Any gift bought between 12 November 2021 and 24 December 2021 can be returned up until 28 January 2022, if it’s unwanted or unsuitable.
If you have any questions regarding your order/deliveries then pop us an email, the info for which can be found on our ‘contact us’ page.
We’re not in the office on weekends or bank holidays so please do keep this in consideration when placing your order or contacting us. Our standard working hours are Monday to Friday 9am-4:30pm (GMT). If there are any issues with your order we will contact you/reply to your queries via email during these hours.
Standard Delivery (2-5 working days): £4.50*
Next Day Delivery (before 2pm, valid Monday-Friday): £7.50**
Scotland zones 3&4 including offshore islands (2-5 working days): £12.50 to £14.50*
Standard Delivery (2-5 working days): Up to two items is £5.50, three items £9.50 and four items are above £15.50*
ISLE OF WIGHT
Standard Delivery (2-5 working days): Up to two items is £5.50, three items £9.50 and four items are above £18.00*
*Please note in busy periods shipping can take up to 7 days. Customers will be notified of their order via email.
** Due to the spread of COVID-19 next working day delivery may not be guaranteed.
Standard Delivery (3-7 working days): £12.50 - £25.00*
* Please note that due to the United Kingdom leaving the European Union orders are subject to customs taxes and duties from January 2021.
Due to COVID-19 there may be delays to deliveries.
A signature is required upon delivery of your parcel. Customers will be notified of their order via email.
REST OF THE WORLD
USA & CANADA
Standard Delivery (3-8 days): £13.50 - £14.50*
NEW ZEALAND & AUSTRALIA
Standard Delivery (3-8 days): £14.50*
Standard Delivery (3-10 days): £14.50*
* Please note a signature is required upon delivery of your parcel. Customers will be notified of their order via email. Please note that due to COVID-19 there may be delays to deliveries.
We have a standard return policy. If you are not 100% satisfied with the products that you have received, you have 28 days to return your order back to us in order to receive a refund on your item. We are unable to provide a return postage slip.
The goods must be returned in their original condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels and tags. Please note goods returned from smoking households or households that have pets may not be accepted due to scent/allergies.
All earrings including cuffs and clip ons are non-refundable and non-exchangeable for reasons of hygiene and safety unless they are faulty.
Cosmetics and Hair Tools Unfortunately we are unable to accept returns for any of the cosmetics and hair tools due to hygiene reasons, unless there is a fault with the product. All the cosmetics have a two year lifespan after being opened if treated with due care.
All hosiery is non-refundable and non-exchangeable for reasons of hygiene reasons unless they are faulty.
With your order you should have received an order slip specifically for returns. Please make sure to complete this slip and place it in your order before sealing. You'll be asked to include details such as your name, address, email, and order number, as well as the details of the item(s) you are returning and the reason for return. Please make sure to include all the details, and the receipt. Additionally, if you do not have this slip then email us and we can email you over a copy.
Size swaps are only available for UK based customers, for the same product and only once. If you require further size swaps, postage would have to be paid.
Once sealed and ready place your order number on the package itself and ship to the following address:
Voodoo Vixen Returns
Bracken Industrial Estate
185 Forest Road - Essex
United Kingdom - IG6 3HX
We recommend that you return orders via TRACKED SHIPPING, if possible, as we aren't liable for any returns lost/delayed in the post. Once we receive your return at the above address we can then refund you for the item(s).
In the unlikely instance that you receive an item that is faulty, incorrect or damaged, we are happy to cover the cost of your return, no matter where you are in the world. In this case please email: email@example.com with a photo of the damage and a scan or photo of you postal receipt with the proof of postage clearly shown. This way we can refund the return shipping charges and are prepared to receive your item. Unfortunately, we are unable to refund return shipping without a receipt.
In the unlikely instance that you receive an item that is faulty, incorrect or damaged, we are happy to cover the cost of your return, no matter where you are in the world. In this case, please send a scan of your postal receipt with the post of postage clearly shown to: firstname.lastname@example.org so that we can refund this cost to you. Unfortunately, we are unable to refund return shipping charges without a receipt.